Privacy Policy

Iklows is published by Iklows, registered at [ADDRESS]. Contact: contact@iklows.io

When using the Iklows platform, we collect the following data:

• Identification data: name, email address, company, role
• Usage data: call history, scores, transcriptions
• Audio data: voice recordings transmitted via Recall.ai for transcription
• Prospect data: information entered in the CRM (names, companies, pipeline)
• Technical data: IP address, browser type, connection logs

Your data is processed to:

• Provide the call analysis and sales coaching service
• Generate performance reports and AI recommendations
• Improve service quality
• Send notifications related to your account
• Comply with our legal and contractual obligations

The processing of your data is based on:

• Contract performance for service delivery
• Your consent for audio recording and analysis
• Our legitimate interest in improving the service

Sales calls are captured via Recall.ai (meeting bot) which joins your Zoom, Teams or Meet calls. Audio transcription is performed by AssemblyAI with speaker diarization. Iklows does not retain audio files. Transcriptions are stored in our Supabase database, hosted in the European Union.

Before recording a call, you must inform and obtain consent from your interlocutor in accordance with applicable regulations.

Iklows uses the following sub-processors:

• Supabase Inc. — database hosting (EU)
• Recall.ai Inc. — meeting bot (live audio capture)
• AssemblyAI Inc. — audio transcription
• Anthropic PBC — AI analysis (Claude)
• Vercel Inc. — application hosting

• Account data: contract duration + 3 years
• Transcriptions and analyses: contract duration + 1 year
• Technical logs: 12 months

Under GDPR, you have the following rights:

• Access to your personal data
• Rectification of inaccurate data
• Erasure (right to be forgotten)
• Restriction of processing
• Data portability
• Right to object

To exercise your rights: contact@iklows.io. You may also file a complaint with your local data protection authority.

Iklows uses strictly necessary cookies for service operation (session, preferences). No advertising or third-party tracking cookies are used.

We may update this policy at any time. Users will be notified by email of any material changes.